# Service Level Agreement Sla
**Source:** https://glossary.keenfunnel.com/terms/service-level-agreement-sla
**Language:** French

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## Explication technique

A formal agreement defining measurable service commitments, responsibilities, exclusions and remedies between a provider and customer. Its behaviour is defined through explicit syntax, contracts, protocols, versions and error handling. Interoperability also depends on security, validation, observability and lifecycle governance.

## Pertinence commerciale

It supports interoperable, maintainable systems and reduces integration ambiguity, failure and change cost.

## Exemple d'implémentation

A cross-functional team applies Service-Level Agreement (SLA) in a production initiative, defines ownership and success criteria, tests representative scenarios, monitors outcomes and records corrective actions before scaling.

## Limites et idées reçues courantes

Standards and interfaces reduce ambiguity but do not ensure semantic compatibility, reliability or security. Versioning and operational ownership remain necessary.

## Sujets

Architecture des systèmes

## Sources

IETF RFC Index — MDN Web Docs — https://developer.mozilla.org/

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